Company: iWish Academy
Industry: EdTech
Location: Secunderabad, Hyderabad
Job Type: Full-Time
Working Hours: 11:00 AM – 8:00 PM
About iWish Academy
iWish Academy is an EdTech organization focused on delivering quality learning experiences and strong academic support to students and parents. We are looking for a Relationship Manager who can effectively communicate with parents, understand their concerns, and ensure a positive overall experience.
Job Role
As a Relationship Manager, you will be responsible for maintaining strong relationships with parents, understanding their concerns, resolving issues effectively, and coordinating with the relevant internal teams to ensure timely solutions.
Key Responsibilities
- Communicate with parents through calls, messages, and other official communication channels.
- Understand and patiently address parents' queries, concerns, and issues.
- Provide appropriate solutions or coordinate with the concerned academic/operations team for resolution.
- Maintain positive and professional relationships with parents.
- Follow up on unresolved concerns and ensure timely closure.
- Maintain accurate records of parent interactions, concerns, and resolutions.
- Update and manage relevant data in MS Excel and other MS Office tools.
- Prepare basic reports and maintain required documentation.
- Escalate complex or critical concerns to the appropriate manager.
- Ensure professional and courteous communication at all times.
- Support the team in maintaining a high level of parent satisfaction.
Required Skills & Qualifications
- Minimum qualification: Bachelor's degree / Graduation in any discipline.
- MBA will be preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management skills.
- Good listening and problem-solving abilities.
- High level of patience and empathy while dealing with parents.
- Good working knowledge of MS Office.
- Solid knowledge
📌 Operations Executive (Hyderabad)
🏢 Iwish Academy
📍 Hyderabad
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