19-08-2026

Job_333

Mumbai, Maharashtra, India

Job Description

02 The Opportunity

Product Support at LeadSquared is not a call centre. It is a critical, high-impact role that sits at the intersection of technology, customer relationships, and product improvement. You are the expert customers turn to when it matters most — and your ability to solve, communicate, and empathise directly shapes their experience with LeadSquared.

We are looking for people who love making customers successful — who feel the customer's pain, own the problem, and don't rest until it's resolved.

03 ️ What You'll Do
- Take full ownership of customer issues — from the first touchpoint to complete resolution
- Diagnose, troubleshoot, and resolve technical issues across the LeadSquared platform with speed and precision
- Ask sharp, targeted questions to get to the root cause — quick
- Guide customers through solutions via phone, email, and chat with patience and clarity
- Deliver resolution within SLA timelines — every time, without exception




- Work closely with engineering and product teams to surface bugs, patterns, and improvement opportunities
- Manage and exceed customer expectations — turn every support interaction into a trust-building moment
- Contribute to the knowledge base — write clear technical articles, scripts, and diagnostic guides
- Support customer onboarding — deliver product training (web and in-person) for admins and end users

04 ✅ Must Have
- 1+ years of experience in product/technical support for a web-based SaaS platform
- Strong troubleshooting ability — you can diagnose complex issues systematically and efficiently
- Solid understanding of APIs, Webhooks, and Connectors
- Excellent written and verbal communication — clear, empathetic, and skilled
- Experience working with North American and/or Indian enterprise customers
- Ability to work in a 24/7 shift environment

Good to Have
- Working knowledge of at least one programming language — PHP, Java, or Python

📌 Associate - Customer Support (Mumbai)
🏢 LeadSquared
📍 Mumbai