Work Dynamics
What this job involves:
Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in , primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within alliance partner organizations and customer satisfaction.
Key Skills
- Excellent customer relationship skills and ability to listen and communicate well at all levels of the company
- Communication skills
- Planning and organizational skills
- Negotiation skills
- Problem analysis
- Decision-making
- Judgment
- Client service orientation
- Adaptability
- Teamwork
- Presentation skills
- Computer Knowledge
- Technical knowledge of building services
- Innovative approach at work
Sound like you? In this role, your key responsibilities will include:
Facility Operations
- To ensure Facility Maintenance and Upkeep on an ongoing activity
- To act as a single point of contact for the designated facility for all FM escalations.
- Ensure Upkeep Schedule and Execution as per the schedules
- Direction of daily/Weekly work at site to the staff
- Ensure Cafeteria Management related to hygiene and food safety
- Follow Building Inspection Plan as per the process
- Govern Daily Walk around and Snag Closures
- Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility
- Ensure Workplace, Health and Safety practices
- Managing Client/VVIP Visits and Walkthroughs
- Managing Govt. Official Visitors
- Delivering and adhering to the agreed KPI and SLAs
- Ensure Incidents are managed and communicated as per the escalation ma