Job Description
ROLE AND RESPONSIBILITIES:
- Lead P1/P2 to resolution
- Maintain accurate technical documentation and inventory logs.
- Optimize performance across VMware clusters and Azure resources.
- Implement security hardening guidelines across all operating systems.
- Plan and execute major and minor change requests
- Root cause analysis and corrective action items
- Anaylsis of capacity and availability data
- Mentor junior engineering teams and lead technical code/architecture reviews.
- Manage infrastructure capacity planning and multi-million dollar cloud budgets.
- Driving key KPI improvement month on month
- Drive Knowledge Management , Process management, Client sign off
- Drive Key initiatives, CSIP, Automations , Customer Value additions
- Drive Ticket Reduction, Effort Reduction,
- Lead Client discussion on Key initiatives driving and outcomes
- Lead MSR/QBR , drive Ops as per Client Sensitivities and Priorities
- Understanding of Benchmarking ,
Best practices as per industry standard and peer companies which can be driven in the area assigned
- Understanding and adopting AI in the area of operation and able show value addition to client.
- Drive CSAT and TCSAT >4.5 /5
Qualifications And Education Requirements
- Bachelor’s degree
- 8+ years of experience, with at least 3 years in a lead capacity.
- ITIL v4 Foundation Certification
- Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.