Some Careers Open More Doors Than Others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Role Purpose
Handles general customer contacts in a contact centre setting typically on a Multiple products and or proposition. Provides high quality service to achieve maximum customer satisfaction by ensuring the completion of VCIP journey at first contact, where possible. Takes ownership and initiative to complete steps involved for resolution. Responsible for achieving individual key performance indicators whilst maintaining quality and compliance.

Principal Accountabilities
Impact on Business
- Video KYC enables customers to submit their KYC information through a video call from any place of convenience ensuring compliance, faster on-boarding and minimizing time to revenue.




- Video KYC facilitates improving the customer experience while saving on KYC cost.

Customers / Stakeholders
- Provides excellent customer service to customers by face-to-face interaction with trained official to expedite the KYC process.

Leadership & Teamwork
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team

Operational Effectiveness & Control
- Maintains HSBC internal control standards
- Complete all mandatory and recommended LMS modules on time
- Comply to all relevant AML regulations & Global Standards
- Performing Customer Due Diligence as per the laid down guidelines in SOP.

Major Challenges
- Changing performance parameters (e.g. Scorecard changes)
- Understanding updates on procedural changes and compliance
- Achieving customer excellence in every contact

Role Context
- The role op

📌 Assistant Manager (Mumbai)
🏢 HSBC
📍 Mumbai