Role : (in 100 to 150 words) Participate in consulting assignments, identify and mentor Six Sigma and Lean projects, and drive process improvement activities and business transformation in the customer service vertical. Reports into : (RM Designation) AM/DM QPE
Job Responsibilities
Must have
Participate in PEx. consulting assignments
Identify and mentor Six Sigma and Lean projects
Conduct Value Stream Mapping/Process Mapping
Ensure compliance with ISO 9001/ 27001 standards
Drive process improvement activities
Lead business transformation initiatives
Promote and drive the Six Sigma culture and initiatives
Mentor Green Belt trainees
Recommend current/improvements to delivery models
Manage large scale transformation engagements
Desired
Collaborate with cross-functional teams
Provide insights and recommendations to senior management
Criteria
Must have
Six Sigma Green/ Black belt certification
Minimum 10 years of relevant work experience in process excellence
Experience in large scale transformation engagements
Positive understanding of Lean Six Sigma Analysis tools
Knowledge of ISO 9001/27001 compliance
Desired
Experience in the customer service vertical
Proven track record of mentoring and developing teams
Additional Details
Shifts timings: UK shift. Week Off: 5 working days. Transport: No
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