Role: Delivery Manager - Payroll

Location: Hyderabad

Experience: 7 to 10 yrs

Band: BPO 6

Salary: up to 20 LPA

Job Summary
The Delivery Manager – Payroll is responsible for leading end-to-end payroll operations
within an HRO setting, ensuring service excellence, compliance, and client
satisfaction. The role focuses on managing US payroll processes, leveraging HRIS platforms
such as Oracle HRMS and SAP SuccessFactors, and ensuring adherence to statutory
frameworks. This position plays a critical role in driving operational efficiency, governance,
and continuous improvement initiatives across payroll delivery.

Key Responsibilities
 Lead end-to-end payroll service delivery across global HRO programs
 Ensure adherence to SLAs, KPIs, and payroll governance frameworks
 Manage US payroll statutory compliance including tax filing, reporting, and
deductions
 Oversee payroll processing lifecycle (gross-to-net, reconciliations, year-end
activities)
 Utilize HRIS platforms (Oracle HRMS, SAP SuccessFactors) for payroll execution and
reporting




 Handle escalations, complex payroll scenarios, and issue resolution
 Drive automation, process improvements, and transformation initiatives
 Engage with clients and stakeholders for governance, service reviews, and reporting
 Ensure accuracy, audit readiness, and compliance with regulatory requirements
 Collaborate with cross-functional teams (HR, Finance, IT) for seamless delivery

Required Qualifications
 Graduate / Postgraduate in HR, Finance, or related field
 Payroll certifications (CPP, FPC) – preferred

Experience Requirements
 12+ years of experience in payroll operations, HRO delivery, or service management
 Experience in US payroll processing and compliance
 Prior experience in handling client delivery and payroll operations on a scale

Key Skills & Competencies
 Solid domain expertise in payroll operations and HR processes
 In-depth knowledge of US pa

📌 Delivery Manager Hyderabad (India)
🏢 RJM-NETWORK
📍 India