Key Responsibilities:
Follow up with customers regarding outstanding payments through calls, emails, and messages.
Maintain records of pending invoices and payment commitments.
Coordinate with the Accounts/Finance team for payment reconciliation.
Prepare daily/weekly recovery and outstanding reports.
Negotiate payment schedules with customers when required.
Track promised payment dates and ensure timely follow-ups.
Handle customer queries related to invoices, payments, and outstanding balances.
Escalate long-pending or disputed accounts to senior management.
Maintain accurate customer and recovery records in ERP/CRM.
Achieve monthly collection/recovery targets.
Preferred Skills:
Valuable communication and negotiation skills.
Basic knowledge of accounting, invoices, and receivables.
Good follow-up and convincing ability.
MS Excel and ERP/CRM knowledge.
Ability to handle customers professionally.
Target-oriented approach.
Perks:
Versatile schedule
Health insurance
Provident Fund