Minimum 2 Years in a Voice process (inbound or outbound) in BPO .

Key Responsibilities:
Handle inbound and outbound customer calls professionally and efficiently.
Understand customer queries, complaints, and service requests and provide appropriate resolutions.
Provide accurate information regarding products, services, orders, accounts, or processes.
Follow defined call handling procedures, scripts, and quality standards.
Maintain accurate records of customer interactions in CRM systems.
Resolve customer issues within defined SLAs and escalate complex cases when required.
Perform follow-up calls with customers to ensure issue resolution and satisfaction.
Maintain required productivity, AHT, CSAT, FCR, and quality targets.
Identify prospects for upselling or cross-selling where applicable.
Coordinate with internal departments to resolve customer-related issues.
Maintain confidentiality and follow company policies and data-security guidelines.
Participate in training, quality feedback sessions, and process improvement initiatives.

📌 Senior Customer Care Associate Hsr Layout
🏢 Adeptuz Management Solutions
📍 HSR Layout