Key Responsibilities:
Manage day-to-day service operations for CNC/VMC machines.
Plan and supervise installation, commissioning, maintenance, and breakdown activities.
Lead, guide, and monitor service engineers and technicians.
Handle critical technical issues and provide support for complex machine breakdowns.
Coordinate with customers to understand and resolve service complaints.
Monitor service response time, machine downtime, repeat complaints, and customer satisfaction.
Troubleshoot CNC controllers, PLCs, servo drives, spindle systems, and related electrical/mechanical systems.
Plan preventive maintenance schedules and ensure timely execution.
Coordinate with spare-parts, production, engineering, sales, and technical teams.




Manage spare-parts requirements and ensure availability of critical components.
Review service reports, breakdown records, warranty claims, and maintenance documentation.
Support AMC/CMC renewals and other after-sales service business prospects.
Conduct root-cause analysis for recurring machine issues and implement corrective actions.
Provide technical training and guidance to service engineers and customer maintenance teams.
Prepare service MIS and performance reports for management.
Ensure compliance with safety, quality, and service procedures.

📌 Assistant Service Manager Ahmedabad
🏢 Othello Developers
📍 Ahmedabad