Must-Have\
1. Solid analytical, communication, and presentation skills; exact written documentation
Experience auditing ticket quality, call/chat/email interactions, and KB/article effectiveness
Ability to identify/diagnose issues, categorize/record deviations, and advise on corrective actions
Problem-solving with coaching mindset; collaborate with Lead for upskilling and productivity
Time management; multi-tasking; work with minimum supervision and quick learning skills
Interpersonal and negotiation skills for calibration and stakeholder consensus Technical and system expertise (networking, active directory, DNS)
Problem-solving and troubleshooting abilities
Time management
Teamwork and collaboration
Identify and diagnose issues and problems
Categorize and record reported queries and provide solutions
Support problem identification
Advise users on appropriate course of action
Monitor issues from start to resolution
Escalate, if needed, unresolved problems to a higher level of support
Excellent written verbal and presentation skills.
Grooming team members to influence upskilling and productivity.

📌 Walk In Service Desk Qa Bengaluru
🏢 Tata Consultancy Services
📍 Bengaluru