POSITION FOCUS

The Principal Interface Engineer position focuses on training, resolve common and complex errors, resolves interface web tickets, perform setup for end-users of varying technical knowledge, building, implementing, and supporting software customer workflow components as requested. Working with the Development, QA and Support teams to best serve our customers.
Consistently provide Best in Class customer service utilizing HDI standards.
Adhere to best practices as established within Deliver Health.
Meet and contribute to customer satisfaction goals
Customer-in focus
Collaborate with Internal and external resources
Provide customer Ad hoc training to internal and external customers
The position requires a customer-focused, self-motivated, and detailed-oriented individual
Ability to multi-task in a rapid-paced setting
Act as an interface escalation resource for support, implementations and other interface team members
Self-driven learner, open to continuous learning approach
Problem solving/creative thinking mindset
Solution driven thinking




Develop internal and external technical documents
Responsible with team knowledge transfer
Builds upon problem resolution management
Builds, Implements, and supports software customer workflow components

PRINCIPAL DUTIES
Work with internal and external customers to build and maintain interfaces for all Deliver Health Customers.
When required, build custom interfaces and custom filters
Monitors, manages, and documents all actions and solutions into a Deliver Health ticketing system
Maintains knowledge of current software versions and known issues
Responsible for monitoring ticketing system and processing customer/internal user submitted emails to that system
Resolves or directs issue to the correct staff member for resolution, including escalation to management or engaging other departments.
Responsible for completing all required learning events and training.
Provides

📌 Principal Interface Engineer Bengaluru
🏢 Deliverhealth Solutions
📍 Bengaluru