TCS has been a excellent pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

Experience Range: 4 -8 Yrs

What we are looking for

Must Have
Incident Response Management:
Take full responsibility for managing and coordinating the response to major incidents to minimize the impact on business operations.
Lead and direct all activities during the major incident, including engaging appropriate resources, ensuring effective communication, and maintaining a sense of urgency.
Ensure root cause analysis (RCA) is conducted post-incident to identify the underlying cause and create an action plan to prevent recurrence.
Communication and Stakeholder Engagement:
Serve as the primary point of contact for major incidents, providing transparent, timely updates to key stakeholders, including executives, technical teams, and business users.
Manage internal and external communication channels during incidents to keep everyone informed about progress, next steps,



and resolutions.
Conduct post-incident reviews and provide detailed incident reports to senior management.
Coordination and Collaboration:
Facilitate cross-functional collaboration with support teams, service delivery teams, and third-party vendors to resolve incidents as quickly as possible.
Coordinate with service desk teams to ensure the correct prioritization of incidents and escalation when needed.
Ensure timely handover of incident resolution activities between teams and shifts.
Process Improvement:
Drive continuous improvement by analyzing incident trends, identifying common issues, and implementing preventive actions to reduce the frequency and impact of major incidents.
Develop and maintain incident management processes, ensuring they align with ITIL best practices or other industry standards.
Lead training and awareness programs for staff on incident management best practices.

📌 Tcs Opportunity For Major Incident Management Indore (India)
🏢 Tata Consultancy Services
📍 India