Roles and Responsibilities :
- Greet guests upon arrival, check-in, and provide exceptional customer service.
- Manage front desk operations, including handling guest requests and resolving issues promptly.
- Maintain accurate records of guest interactions, transactions, and communications.
- Ensure a smooth flow of communication between departments to deliver seamless services.
Job Requirements :
- 1-8 years of experience in hospitality or real estate industry (front desk/front office).
- Excellent guest relations skills with ability to handle diverse personalities.
- Proficiency in GRE (Guest Relationship Execution) software or similar systems.
- Solid knowledge of aviation industry practices and procedures.