Job Purpose

This role is responsible for translating business and product requirements into scalable cloud-native architectures, ensuring real-time performance, reliability, compliance, and cost efficiency while leading multiple AI and engineering teams building reusable PaaS capabilities rather than one-off solutions.

Duties and Responsibilities

A. Platform Architecture Ownership (Primary)
- Own the reference architecture for the Voice AI platform across:
- Tenant management
- Real-time voice runtime
- AI orchestration
- Telephony abstraction
- Compliance audit layers
- Design and evolve multi-tenant SaaS architecture with:
- Tenant isolation (config, data, runtime)
- Shared core services
- Per-tenant policy enforcement
- Ensure platform supports configuration-driven agent creation, not code-heavy customization.

B. Cloud SaaS Engineering Leadership
- Lead cloud-native design on Azure, including:
- Kubernetes (AKS), microservices, event-driven systems
- API Gateway, WebSockets, WebRTC, NGINX
- Redis, Kafka/Event Hubs, Blob/Vector storage




- Define SaaS-grade non-functional requirements:
- Availability, scalability, latency, DR
- Tenant-level throttling and quotas
- Usage metering and billing hooks
- Drive cost-aware architecture decisions (compute, LLM usage, speech infra).
- Own environment strategy (dev / test / prod, tenant-scoped).

C. Real-Time Voice AI Orchestration
- Ensure ultra low latency
- Architect deterministic + AI hybrid flows:
- State machines / orchestration controlling AI calls
- Guardrails around compliance-critical steps
- Design failure-resilient voice flows:
- No mid-call drops
- Graceful degradation
- Fallback logic

D. Delivery, Quality Reliability
- Translate architecture into explicit execution plans for GB06 leads.
- Review and approve:
- Architecture diagrams
- API contracts
- Data flows
- Runtime decisions
- Own production readiness:
- Observability, metrics, alerts
- Conversation replay
- Incident response patterns
- Ensure backward com

📌 National Lead (Pune)
🏢 Bajaj Finance
📍 Pune