Service Advisor – Main Duties
- Receive customers and understand their car/service problems.
- Prepare the job card and explain required service/repairs.
- Inspect the vehicle with the technician and identify work needed.
- Give the customer an estimated cost and delivery time.
- Coordinate with technicians and the workshop to complete the work.
- Keep customers updated about additional repairs or parts required.
- Check the vehicle after work and ensure the customer's complaints are resolved.
- Prepare the final bill and explain the work done.
- Handle customer complaints and maintain valuable customer relationships.
- Follow up after service to check customer satisfaction.
- Achieve workshop targets such as customer satisfaction, service revenue, repeat visits, and timely delivery.
Work Location: In person
📌 Krishna Kia Service Advisor (Korba)
🏢 KRISHNA KIA
📍 Korba
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