Navaera currently has an opening for Specialist Client Service Enginner in our Vadodara, Gujarat office. Navaera Software Services Pvt. Ltd. (“NSS”) is a division of Navaera Worldwide, LLC (“Navaera Worldwide”) that provides software development and support services to Navaera clients around the globe. NSS was established in 2014, and has grown to a total headcount of 30 developers and support staff.

At Navaera, the Specialist Client Service Engineer will be primarily responsible for providing ongoing support to the end-users by translating system issues into a business consumable message and translating business needs into systemic and operational solutions. The individual in this role will have a solid understanding of the business and lead problem-resolution for systems escalations by driving discussions and recommendations, clearly communicating business needs to the IT teams and technical solutions in a user-friendly, qualified manner to partners to drive efficiencies and outcomes on behalf of the enterprise.





The Specialist Client Service Engineer will act as a subject matter expert for systems across the Services enterprise and will partner cross-functionally with various teams (internal and external) to identify opportunities that enable continuous growth and support the changing needs of our business and clients, as well as provide guidance around questions as they relate to the systems. It is critical that the individual hired understands both sides and can articulately communicate both technical and non-technical information while understanding the impacts to the business.

Key Responsibilities
- Be a strategic partner by understanding the business perspective and how the Services systems support running of the business
- Lead triage and customer remediation activities associated with production system issue
- Identify and analyze potential problems; looking for root causes and solutions
- Effectively escalate issues, communicating with the team and b

📌 Specialist, Client Care (Vadodara)
🏢 Navaera Software Services Private
📍 Vadodara