With the increasing volume of partner queries, escalations, process support requirements, and coordination across multiple teams, there is a need to strengthen the Partner Help Desk function with an experienced resource who can effectively manage , communication, issue resolution, and team coordination.
Key Responsibilities
- Manage inbound and outbound partner communications via calls and emails.
- Ensure timely resolution of queries related to policies and portal issues
- Monitor service levels and adherence to TAT
- Collaborate with internal teams for issue resolution
- Drive process improvements and maintain records
- Lead and mentor team members
Required Skills & Experience
- 3–4 years in customer/partner support (Insurance preferred)
- Leadership experience (1–2 years)
- Proficiency in MS Office and CRM tools
- Solid communication and problem-solving skills
Job Snapshot
Updated Date
19-08-2026
Job ID
Job1939
Sub Department
Partner Helpdesk
Location
Bengaluru - Oasis, Karnataka, India
Experience
2 - 6 Years
Employee Type
Permanent
Employee Sub Type
Full Time
📌 Lead Partner Help Desk (Bengaluru)
🏢 Go Digit General Insurance
📍 Bengaluru
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