Job Title: IT Support Engineer
Department: Information Technology
Reporting To: Director of Information Technology

Role Overview

The IT Support Engineer will serve in a generalist capacity, supporting all IT systems and services across the organization. This role is responsible for ensuring operational stability, reliability, and security for both India-based offices and global locations. The ideal candidate will provide hands-on technical support, manage Microsoft cloud environments, and contribute to maintaining a secure and effective IT infrastructure.

Key Duties and Responsibilities Microsoft 365, Azure & Entra Administration
- Administer Microsoft 365, Azure, and Entra environments
- Manage, support, and configure Microsoft Office suite applications for staff
- Administer SharePoint Online, ensuring security, availability, performance, interoperability, and reliability
- Support and maintain enterprise-level Microsoft Exchange Online infrastructure

General IT Support (End-User Support & Training)




- Provide training and guidance to end-users on Microsoft 365 tools and collaboration platforms (Office Suite, Teams, OneDrive, Outlook, etc.)
- Deliver end-user support for hardware, software, and IT services
- Perform new user onboarding, including workstation setup, software installation, telephone configuration, and network printing
- Maintain and support IT infrastructure components such as firewalls, switches, and Wi-Fi systems, including monitoring and troubleshooting

Operational Security, Maintenance & Governance
- Ensure high availability and reliability of systems, targeting 24/7/365 uptime
- Perform software updates, patches, BIOS, and firmware upgrades as required
- Monitor backup systems to ensure business continuity
- Oversee antivirus platforms to maintain security compliance and coverage
- Maintain accurate and up-to-date hardware inventory using tracking tools
- Conduct periodic audits of user accounts, software, and services

Qualifications & Ski

📌 IT Support Engineer (Hyderabad)
🏢 RADISE International
📍 Hyderabad