Role & responsibilities
- Handle incoming calls, emails, and chat support to resolve customer queries promptly.
- Guide customers through the usage of the company's app and services.
- Address complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain accurate records of customer interactions and transactions in CRM tools.
- Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
- Educate customers on recent offerings, promotions, and features of Visit Health.
- Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
- Collect and share customer feedback to improve processes and services.

Preferred candidate profile
- Graduate in any discipline (preferred: Healthcare, Business, or related fields).
- 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
- Excellent communication skills in English and Hindi (both written & verbal).
- Strong problem-solving skills with empathy and patience.
- Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.

📌 Customer Service Executive (Delhi)
🏢 Jobs Territory
📍 Delhi