Job Title: Telecaller – Automobile Workshop
Department: Service / Customer Support
Location: Dharuhera
Experience: 1–3 years in telecalling/customer service, preferably in an automobile workshop or service centre.
Job Summary
We are looking for a Telecaller for our automobile workshop to handle customer calls, service follow-ups, appointment scheduling, and customer coordination. The candidate should have good communication skills and be comfortable handling customers over the phone.
Key Responsibilities
- Make outbound calls to existing and potential customers.
- Follow up with customers regarding vehicle servicing, repairs, and maintenance.
- Schedule and confirm service appointments.
- Inform customers about upcoming service due dates and vehicle maintenance requirements.
- Follow up on service enquiries, estimates, and pending repairs.
- Coordinate with the Service Advisor and workshop team regarding customer requirements.
- Maintain accurate records of customer calls, appointments, and follow-ups.
- Contact customers after service to collect feedback and satisfaction ratings.
- Handle customer queries professionally and escalate complaints to the concerned team.
- Support customer retention through regular follow-up calls.
- Update customer information and call details in CRM/DMS/Excel.
- Achieve daily/weekly calling and customer follow-up targets.
- Maintain professional communication and good customer relationships.
Required Skills
- Good Hindi and English communication skills.
- Positive telephone etiquette and customer-handling skills.
- Basic knowledge of MS Excel/CRM/DMS.
- Good follow-up and coordination skills.
- Ability to handle customer complaints patiently.
- Target-oriented and confident personality.
- Automobile/workshop experience will be an advantage.
Education
12th Pass / Graduate preferred.
Key Performance Indicators (KPIs)
- Number of outbound calls
- Service appointment conversions
- Customer follow-up completion
- Customer retention
- Cu