Bark.com is a global online services marketplace that connects customers with professionals across 1,000+ service categories. Bark operates across markets including Australia, the UK, US, Canada, and Recent Zealand.
Job Responsibilities
- Handle inbound calls and customer emails from Australian customers and professionals.
- Assist customers with Bark's products, services, and marketplace.
- Manage customer queries and tickets through Zendesk.
- Make outbound calls to potential leads and existing users to promote Bark subscriptions.
- Identify sales opportunities and generate revenue through upgrades and relevant services.
- Resolve customer concerns within the defined TAT.
- Escalate complex or unresolved issues to the relevant internal teams.
- Meet customer experience and sales KPIs.
Requirements
- Excellent verbal and written communication skills.
- Strong customer service and sales orientation.
- Comfortable handling inbound and outbound calls.
- Good convincing and negotiation skills.
- Basic computer knowledge and ability to work with CRM/ticketing tools.
- Willingness to work in an early morning shift.
- Candidates with experience in International Voice Process, Customer Support, Inside Sales, or Telesales will be preferred.
What We Offer
- ₹3.75 LPA + Sales Commission + applicable Shift Allowance
- One-way cab facility
- 33+ paid days off annually
- Healthcare insurance for you and your family
- Learning & Development programs
- Career growth opportunities
- Quarterly team socials
- Supportive and collaborative work environment
Pay: ₹15,014.46 - ₹25,531.19 per month
Benefits:
- Flexible schedule
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
📌 Customer Support (Bengaluru)
🏢 BRIDGIFY INNOVATIONS PRIVATE
📍 Bengaluru
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