Company Description
LARA Shipping Line Pvt Ltd is a recognized provider in the global logistics industry, specializing in efficient cargo transportation solutions. Leveraging an extensive network of carriers and partners, the company ensures reliable and timely delivery of goods across international markets. LARA Shipping Line offers a comprehensive range of services, including ocean freight, air cargo, and inland transportation, tailored to diverse shipping requirements. A strong commitment to operational excellence and customer-focused service underpins all aspects of the organization’s work, making it a dependable choice for businesses seeking end-to-end logistics support.

Role Description
The Customer Service Executive is a full time, in office role based in Navi Mumbai. This position is responsible for handling customer inquiries, resolving issues related to shipments, and ensuring a smooth flow of information between clients, operations, and partner carriers. Day-to-day tasks include responding to calls and emails, updating customers on shipment status,



coordinating with internal teams for documentation and scheduling, and maintaining accurate records in relevant systems. The role also involves monitoring customer satisfaction, proactively addressing service concerns, and supporting continuous improvement initiatives in customer service processes. The Customer Service Executive will represent LARA Shipping Line’s values through professional, timely, and solution-oriented communication.

Qualifications
Candidates should possess strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
Candidates should possess Customer Satisfaction and Customer Service Management skills, with experience in maintaining service standards and monitoring client feedback.
Candidates should possess solid Interpersonal Skills, including transparent communication, active listening, and relationship-building with clients and

📌 Customer Service Executive Navi Mumbai (India)
🏢 LARA SHIPPING LINE
📍 India