Responsibilities:
Handle incoming student inquiries through calls, WhatsApp and walk-ins.
Make follow-up calls to students regarding their study-abroad inquiries.
Understand students' basic academic profiles and requirements.
Coordinate with senior counsellors for further counselling and application processing.
Maintain inquiry records and update student information in Excel/CRM.
Assist with documentation, file preparation and other office administrative work.
Schedule appointments and coordinate with students regarding required documents.
Handle basic day-to-day office coordination and administrative tasks.
Maintain skilled communication with students and parents.