Experience: 25 Years

Job Purpose

We are looking for a hands-on Technical Operations qualified to support IVR, Voice, AI, API integrations, databases and communication platforms. The candidate should be able to troubleshoot day-to-day technical issues, work with AI-based voice solutions, coordinate with development and telecom teams, and support production operations.

Key Responsibilities
IVR & Voice Core Responsibility
Work with IVR and Voice Broadcasting platforms.
Basic hands-on understanding of FreeSWITCH / Asterisk.
Understand SIP, RTP, SIP Trunks, gateways and basic voice call flow.
Monitor outbound calls, concurrent calls, CPS, call failures and call quality.
Troubleshoot common issues related to:
Call connectivity
Voice delay
Audio cutting / one-way audio
DTMF
SIP registration
RTP/audio flow
Coordinate with telecom/SIP providers for connectivity and call-related issues.
Support large-scale outbound calling and IVR campaigns.
AI & Voice AI Core Responsibility
Support integration of AI-based Voice/IVR solutions.




Work with AI voice agents for automated conversations and interactive calling.
Integrate Speech-to-Text (STT), Text-to-Speech (TTS) and AI APIs with IVR/Voice platforms.
Work with AI platforms and APIs such as OpenAI, ElevenLabs or similar services.
Support AI-powered conversational IVR and automated call workflows.
Test AI voice quality, response accuracy, latency and call flow.
Configure and test AI prompts, questions and conversation flows.
Analyse AI call conversations and identify incorrect responses or workflow issues.
Support AI-based call classification, response analysis and data extraction.
Coordinate with developers to troubleshoot AI API, audio streaming and integration issues.
Understand basic concepts of LLM, conversational AI, STT, TTS and prompt-based workflows.
API & Integrations – Core Responsibility
Understand and troubleshoot REST APIs, Webhooks and API integrations.

📌 Technical Operations Hyderabad (India)
🏢 Keyblocks Strategy Consulting
📍 India