Overview:
WELCOME TO SITA:
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Outstanding Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE:
To assure SITA's competitive strength and business growth through the provision of the highest quality technical Service Operations to SITA customers.



Perform all Service Operations activities according to SITA standards and procedures maximizing customer satisfaction by the delivery of first class support activities.

KEY RESPONSIBILITIES:
Operational Support (Primary Scope)
integrations).
Execute standard operating procedures (SOPs), runbooks, and health checks.
Escalate issues appropriately with transparent technical notes and diagnostic details.

Application Troubleshooting
external systems).
Work with SRE, Engineering, and Field Ops to support investigations and post-incident reviews.

Scripting & Automation
Write, maintain, and improve scripts (PowerShell, Python, Bash, or similar) to:
Automate repetitive operational tasks
Assist in log parsing, telemetry extraction, and data cleanup
Support deployment or configuration activities
Contribute to early-stage automation initiatives (self-healing routines, proactive checks).

Continuous Improvement
Participate in problem management, identify recurring issues through trend analysis.
To support SREs and Senior colleagues

📌 Associate Specialist Service Operations Delhi (India)
🏢 SITA Switzerland
📍 India