Responsible for managing the Customer Support team, ensuring smooth daily operations, maintaining service quality, resolving customer issues, and achieving team targets.
Key Responsibilities
- Manage and guide the Customer Support team and monitor daily performance.
- Handle escalated customer complaints and ensure timely resolution.
- Monitor calls, customer handling, productivity, attendance and team KPIs.
- Provide regular feedback, coaching and support to team members.
- Coordinate with Sales, Operations, Outlets and Delivery teams for customer-related issues.
- Prepare daily/weekly performance reports and share updates with management.
- Ensure proper follow-up on customer complaints, orders and service requests.
- Maintain discipline and ensure company policies and customer service standards are followed.
- Identify recurring customer issues and suggest improvements to management.
Required Skills
Valuable communication and leadership skills, customer handling ability, problem-solving skills, team management, basic MS Excel knowledge and a target-oriented approach.
Qualification
Graduate in any discipline with relevant experience in Customer Support/Customer Service. Team-handling experience will be preferred
Pay: ₹25,000.00 - ₹30,000.00 per month
Work Location: In person
📌 Customer Service Team Leader (Ahmedabad)
🏢 Sahaj oil
📍 Ahmedabad
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