Store Manager Job Description

Payroll: Swiggy
Position Type: On-Roll Position
Designation: Store Manager

Key Responsibilities

1. Store Operations & Upkeep
- Ensure overall upkeep of the store and implementation/adherence to the company’s statement of purpose.
- Oversee and monitor day-to-day store operations to ensure 100% accuracy.
- Manage billing, stock inwarding, stock placement on racks, picking, packing, and order readiness for delivery executives.
- Ensure proper wastage and dumping management.

2. Stock, Safety & Security
- Ensure the safety and security of stock, infrastructure, property, and store premises.
- Prevent and monitor any theft, fraud, or discrepancies related to orders, stock, and store operations.

3. Team Management
- Manage a team of approximately 8–12 store employees, along with housekeeping, security, and maintenance staff.
- Manage staff rosters and shifts effectively.
- Ensure employee retention, training, discipline, and hygiene standards.

4. Store Performance Management
- Take ownership of the overall performance metrics of the store.




- Monitor key operational metrics such as:
- Number of orders delivered
- Arrival-to-pickup time
- Stock availability
- Picking-to-packing time
- Billing time
- Order-to-billing time
- Ensure adherence to the prescribed service matrix on a daily basis.

5. Retail Store Operations
- Ensure smooth and efficient retail store operations.
- Maintain proper inventory levels and ensure timely availability of stock.
- Implement effective wastage control and inventory management practices.

6. Technology & Reporting
- Use necessary software and systems for stock inwarding, billing, report generation, and other store operations.
- Maintain accurate operational records and reports.

Required Skills & Competencies
- Strong knowledge of retail store operations and management.
- Positive written and verbal communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to manage large workloads

📌 Swiggy Store Manager (Chennai)
🏢 CIEL HR
📍 Chennai