- Monitor the activities like- Plan, organize, and control field service activities (installation, commissioning, warranty & AMC
- services).
- Ensure timely response to breakdown calls and service complaints.
- Monitor service schedules, manpower allocation, and site readiness.
- Standardize service procedures, checklists, and work instructions.
- Lead, mentor, and manage the service team including engineers and coordinators
- Establish service standards, SOPs, and best practices
- Lead and mentor service engineers, supervisors, and technicians.
- Support sales and project teams with technical service inputs.
- Build long-term relationships for AMC, retrofits, and upgrades.
- Technical Support & Troubleshooting Provide advanced technical guidance to the customer
- Coordinate with stores & purchase for spare availability.
- Develop and promote Annual Maintenance Contracts (AMC).
- Track AMC compliance, renewals, and profitability.
- Warranty & Claim Management Manage warranty service calls and claim evaluations.
- Prepare monthly MIS reports covering: Service Calls, Response Time, Customer complaints, AMC Avenue and Cost

📌 Service Manager (Mumbai)
🏢 Bizaccen Knnect
📍 Mumbai