Job Type: Full-Time | Work from Office
Industry: BPO / Customer Service / Call Center
Key Responsibilities
Handle inbound customer calls and respond to customer queries professionally.
Understand customer concerns and provide appropriate resolutions.
Maintain a positive, empathetic, and skilled attitude toward customers.
Follow standard operating procedures and escalation guidelines.
Accurately record customer interactions and update relevant systems.
Meet quality, productivity, customer satisfaction, and service-level targets.
Maintain good knowledge of the company's products and services.
Escalate complex issues to the appropriate department when required.
Requirements:
HSC / 12th Pass or Graduate.
Freshers are welcome to apply; prior customer service or BPO experience is an advantage.
Excellent verbal communication skills.
Positive command of English; knowledge of Hindi and Marathi is an advantage.
Basic computer knowledge and typing skills.
Strong listening, problem-solving, and interpersonal skills.
Customer-focused attitude with the ability to handle different types of customers.
Willingness to work in rotational shifts and rotational weekly offs.
Shift & Work Schedule
Work from Office - Thane
Rotational shifts as per business requirements
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Versatile schedule
Ability to commute/relocate:
Thane, Maharashtra (Thane, Thane District): Reliably commute or planning to relocate before starting work (preferred)