Location: Chennai (Offshore)
Experience: 8+ Years

Role Overview:
We are seeking highly experienced Lead Salesforce CRM AI Developer to design and deliver AI-powered Salesforce solutions that enhance customer engagement, sales productivity, service automation, and business outcomes.

The role combines Salesforce platform leadership with expertise in Agentforce, Einstein AI, Generative AI, and enterprise integrations.

Key Responsibilities:
Salesforce Development & Architecture:
Lead CRM architecture and establish development standards and best practices.
Conduct solution reviews and technical governance activities.

AI & Generative AI Solutions:
Implement Salesforce Einstein AI, Einstein GPT, Agentforce, Copilot, and Prompt Builder solutions.
Develop AI-driven capabilities including:
Lead scoring and qualification
Chance forecasting
Customer sentiment analysis
Service case summarization
Knowledge article creation
Integrate OpenAI, Azure OpenAI, Claude, and Gemini capabilities into Salesforce ecosystems.

Integrations & Data Management:




Build integrations using REST APIs, SOAP APIs, Platform Events, and MuleSoft.
Design enterprise data migration and synchronization solutions.
Ensure data governance, security, and compliance.

Leadership & Stakeholder Management:
Lead Salesforce development teams and technical initiatives.
Facilitate architecture workshops and stakeholder discussions.
Mentor developers and drive Agile delivery excellence.

Required Skills:
Salesforce Sales Cloud
Service Cloud
Experience Cloud
Apex, LWC & Visualforce
Salesforce APIs
Einstein AI & Agentforce
Einstein GPT & Prompt Builder
OpenAI, Claude & Azure OpenAI Integration
MuleSoft
Salesforce DX & CI/CD

Preferred Certifications:
Salesforce Application Architect
Platform Developer I & II
Salesforce AI Associate
Salesforce AI Specialist
Sales Cloud Consultant
Service Cloud Consultant

📌 Lead Salesforce Crm Ai Developer Chennai
🏢 D4 Insight
📍 Chennai