Serve as the primary point of contact for customers, ensuring exceptional pre-sales and post-sales support.
Handle customer inquiries, requests, and complaints professionally while ensuring timely resolution.
Coordinate with Sales, Finance, and Project teams to provide accurate updates on bookings, payments, documentation, and possession.
Maintain regular follow-ups with customers regarding payment schedules, construction progress, registration, and handover timelines.
Manage customer documentation, agreements, and CRM records with complete accuracy and confidentiality.
Build and maintain robust customer relationships to enhance customer satisfaction, loyalty, and referrals.
Prepare customer service reports, track pending issues, and ensure adherence to company service standards and turnaround timelines.