Core leadership and governance
Own the IT operations roadmap; align infrastructure and support with business priorities.
Lead and mentor the service desk/ops team; set SLAs, KPIs, and drive continuous improvement.
Manage IT budgeting, vendor contracts, licensing, and asset lifecycle.
Establish and enforce IT policies, standards, and change/release management.

Infrastructure and network
Design, implement, and maintain on-prem/cloud infrastructure (servers, virtualization, storage, backups).
Administer enterprise networking: switching, routing, SD-WAN/MPLS/leased lines, VPNs, Wi‑Fi.
Configure and maintain firewalls, IDS/IPS, and network segmentation; monitor capacity and performance.

Systems and platforms
Oversee Windows/Linux servers, Active Directory/AAD, identity/access management, group policies.
Ensure reliable backups, DR/BCP plans, and regular recovery testing.

Security and compliance
Implement security controls: MFA, EDR, vulnerability management, encryption, least-privilege.
Monitor logs/events, respond to incidents, coordinate remediation,



and run root-cause analyses.
Support compliance requirements (e.g., ISO 27001, SOC, GDPR/DPDP) with documentation and audits.

Applications and ERP (where applicable)
Coordinate with functional teams and partners on ERP administration (e.g., SAP S/4HANA BASIS L1/L2).
Manage upgrades/patches, transport management, and user provisioning across key business apps.

Service delivery and user enablement
Own incident/problem/change processes; ensure SLA adherence and stakeholder communication.
Standardize endpoint builds; oversee hardware lifecycle and peripheral/device management.
Deliver training, knowledge base articles, and adoption programs for recent tools.

Projects and improvements
Plan and execute infrastructure refreshes, network rollouts, and security hardening projects.
Evaluate and pilot current technologies; produce proposals and TCO/ROI justifications.
Track project timelines/res

📌 Sr It Executive Lalkothi
🏢 SRK GROUP OF HOSPITAL
📍 Lalkothi