This Vacancy is for valued YHS client in the Healthcare Sector.
A CRM Calling Executive is responsible for managing patient relationships and support via outbound and inbound calls.
Key Responsibilities
Customer Support: Answer inbound calls to resolve queries and ensure high patients satisfaction.
Data Management: Accurately log call details, patients feedback, and lead status into the database.
Follow-Ups: Track and contact warm leads or existing patient.
Collaboration: Escalate complex issues to relevant departments and coordinate to ensure smooth service delivery.
Essential Skills
Communication: Excellent verbal communication, active listening, and persuasive pitching.
Technical: Basic computer proficiency.
Soft Skills: Problem-solving, patience, and a solid patient-centric mindset.