Requirements

Key Responsibilities:

- Respond to customer inquiries via phone, email, chat, and social media.

- Provide accurate, valid, and complete information by using the right tools and resources.

- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

- Maintain a positive, empathetic, and professional attitude toward customers always.

- Identify customer needs and assist them in using specific features or services.

- Collaborate with other departments to ensure seamless customer service.

- Keep records of customer interactions, process customer accounts, and file documents.

- Follow communication procedures, guidelines, and policies.

- Escalate unresolved issues to the appropriate internal teams.

- Assist in creating reports on customer feedback and service trends.

Requirements and Skills:

- Proven experience as a Customer Support Executive, Customer Service Representative, or a similar role.

- Excellent communication and interpersonal skills.

- Ability to multi -task, prioritize, and manage time effectively.

- Strong problem -solving skills and attention to detail.

- Proficiency in Microsoft Office Suite and customer service software.

- Ability to work independently and as part of a team.

- [Educational Requirement: B.Sc computer science, BCA or any relevant degree