21 Aug
|
Recognized
|
Ludhiana
21 Aug
Recognized
Ludhiana
- Responding to customer calls, emails, or chats and providing accurate information about products or services
- Understanding customer issues and offering quick, effective solutions to ensure satisfaction.
- Updating customer data, tracking interactions, and keeping detailed records in CRM systems.
- Explaining features, benefits, and helping customers make informed decisions.
- Following up with customers, taking feedback, and building positive relationships to enhance brand loyalty.
Requirements
- Graduation in any stream
- Ability to speak clearly and professionally in Hindi/English (or required language), both verbal and written.
- Familiarity with MS Office, email handling, and CRM/software systems.
- Quick thinking to understand customer issues and provide effective solutions.
- Handling customers calmly, even in difficult situations, while maintaining professionalism.