Customer Support (Kolkata)

Customer Support (Kolkata)

21 Aug
|
Important Business
|
Kolkata

21 Aug

Important Business

Kolkata

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working workplace for your team

Requirements

- A bachelor’s degree in administration or a related field.

- Excellent interpersonal and written and oral communication skills.

- Ability to lead a team.

- Knowledge of CRM systems.

- Computer skills.

- Knowledge of mediation and conflict resolution techniques is preferable.

📌 Customer Support (Kolkata)
🏢 Important Business
📍 Kolkata

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