Requisition Number: 103959nnSenior Customer Operations SpecialistnnLocation: This is a hybrid prospect in Delhi NCR, Bangalore, Gurugram area.nnInsight at a Glancenn * 14,000+ engaged teammates globally with operations in 25 countries across the globe.n * Received 35+ industry and partner awards in the past yearn * $9.2 billion in revenuen * #20 on Fortuneu2019s Worldu0027s Best Workplacesu2122 listn * #14 on Forbes Worldu0027s Best Employers in IT u2013 2023n * #23 on Forbes Best Employers for Women in IT- 2023n * $1.4M+ total charitable contributions in 2023 by Insight globallynnnnNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.nnAbout the rolennAs a Senior Customer Operations Specialist, you will be accountable for executing the core processes, proactively and to a high standard, ensuring high levels of client satisfaction. We will count on you to execute and govern ITIL processes for Insight EMEA clients, as part of the SGDA team. Along the way, you will get to:nn * Own the execution and governance of core Service Management processes allocated to the role, in line with the relevant practice alignment documentation n * Monitor the SLAs and operational KPIs that underpin the processes,



flagging exceptions and leading action where failures are persistent n * Identify opportunities to improve the processes and communicate these to the appropriate teams within the practice n * Proactively escalate issues with process operation and adherence to the leadership team n * Ensure that documentation associated to the execution of the process for each practice is up-to-date and stored in the correct location n * Proactively engage with the wider Service Management team n * Deal with any challenges, performance problems and conflict between functional teams, including 3rd parties n * Ensure that quality procedures and standards are adhered to and effectively maintained and controlled n * Continual assessment and management of risk in their relevant practice, including financial consequences nnnnWhat weu2019re looking fornn * Educated to degree level or can demonstrate equivalent professional experiencen * Technical certification in the Microsoft technology stack n * Hold ITIL v4 Foundation as a minimumn * ITIL v4 Expert qualificationsn * 5+ yearsu2019 experience in Service Management rolesn * Project Management experience and qualificationsn * High level of written and spoken Englishn * Experience working with global teams n * Exceptional organisational stills, delivering multiple competing priorities n * A keen interest in diversity, equality and inclusionn * Strong analytical and problem-solving skills, leading to the implementation of service improvementsn * Enthusiastic, pragmatic and self-managing with strong leadership and management skillsnnnnWhat you can expectnnWeu2019re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight.



Some of our benefits include:nn * Freedom to work from another locationu2014even an international destinationu2014for up to 30 consecutive calendar days per year.n * Medical Insurancen * Health Benefitsn * Professional Development: Learning Platform and Certificate Reimbursementn * Shift AllowancennnnBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.nnJoin us today, your ambITious journey starts here.nnWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. n nAt Insight, we celebrate diversity of skills and experience so even if you donu2019t feel like your skills are a perfect match - we still want to hear from you!Todayu0027s talent leads tomorrowu0027s success. Learn more about Insight: nhttps://www.linkedin.com/company/insight/nnInsight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.nnInsight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.nnInsight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 u002625 A Gurugram Gurgaon Hr 122002 Indian

📌 Customer Ops Specialist Sr (Risk management) (Gurugram)
🏢 Recognized
📍 Gurugram