This role is for one of the Weekday's clients

Salary range: Rs 200000 - Rs 700000 (ie INR 2-7 LPA)

Min Experience: 2 years

Location: NCR

JobType: full-time

Key Responsibilities

- Act as the primary point of contact for current customers throughout the onboarding journey.
- Conduct engaging product walkthroughs that clearly explain platform features, capabilities, and benefits.
- Coordinate closely with sales and implementation teams to ensure a smooth transition for newly acquired customers.
- Provide technical guidance on WhatsApp API usage, integration steps, and related setup processes.
- Assist customers in configuring their accounts and navigating core platform functionalities.
- Address and resolve customer queries or issues that arise during the onboarding phase.
- Gather customer feedback and communicate insights to the product team to support ongoing enhancements.





Requirements

- Bachelor’s degree in Marketing, Business, Information Technology, or a related discipline.
- Strong communication and interpersonal skills with the ability to guide and support customers effectively.
- Experience with WhatsApp API, marketing automation tools, or similar technologies.
- Ability to deliver clear, engaging, and informative product demonstrations.
- Strong technical aptitude with the ability to understand and explain complex concepts in simple terms.
- Excellent problem-solving skills and a customer-first mindset.
- Prior experience in customer onboarding or customer support is an advantage.

Skills:
Customer Onboarding

📌 Customer Onboarding Specialist (Gurugram)
🏢 Leading
📍 Gurugram