JOB DESCRIPTION

Are you passionate about project management and process improvement? Our Workforce Planning team is a highly-team-oriented inclusive setting where we value relationship-building, strategic thinking, and solution-oriented members.

As a Workforce Analyst on the Change the Bank Team within Workforce Planning, you will lead analytics and process improvements that optimize capacity, strengthen service-level performance, and enhance customer outcomes. As an individual contributor, you will own high-impact projects that directly improve operational efficiency and resource alignment.

Job responsibilities
Uses technologies and tools (such as Alteryx, Tableau and Python) to automate processes and enhance efficiency and performance.
Act as a project lead coordinating cross-functional teams, managing product lifecycle, building business strategies, and advocating for customer needs, ensuring end-to-end product performance.
Conduct root cause and trending analysis using historical performance data to identify prospects and make strategic recommendations.




Works effectively with individuals from different departments to achieve common goals, coordinating efforts and leveraging diverse perspectives.
Support the identification and implementation of process improvements and best practices, driving initiatives from inception to completion.
Prepare and present project updates, reports, and recommendations to leadership and stakeholders.
Perform additional duties as assigned, aligned to business priorities and organizational needs to support business needs.

Required qualifications, capabilities, and skills
Experience with technologies and tools such as Alteryx, Tableau, Python, and SQL
Advanced knowledge of Call Center Operations, Contact Center Metrics, and Workforce Planning practices.
Demonstrated leadership capabilities, with the ability to influence and drive results.
Delivers verbal messages clearly and compellingly, summarizes dis

📌 Workforce Analyst Mumbai
🏢 JPMorganChase
📍 Mumbai