Position: Customer Support Executive International Banking
Process: UK Banking / International Banking
Shift: UK Shift
Work Location: Bangalore
Employment Type: Full time
Joining: Immediate Joiners Preferred
Job Responsibilities
- Handle inbound customer calls and provide professional banking support.
- Assist UK customers with account-related queries and service requests.
- Resolve customer concerns with empathy, accuracy, and ownership.
- Follow defined banking processes, policies, and quality standards.
- Handle escalations and ensure timely resolution.
- Maintain accurate customer records and transaction details.
- Meet defined productivity, quality, and customer satisfaction targets.
Strong communication, active listening, problem-solving, accuracy, and customer-centricity are key skills for banking customer-service roles.
- Experience: Freshers & Experienced candidates can apply
- Excellent English communication skills are mandatory.
- Candidates comfortable working in UK shifts.
- International BPO / Banking / Customer Support experience will be an added advantage.
Salary
Best-in-industry salary based on experience, communication skills, and interview performance.