Company Description
CanineJoy Gears is a growing Indian pet furniture and accessories brand focused on durable, premium-quality products for dogs and pets. We are looking for an organized and responsible
Customer Operations Executive
to manage day-to-day order follow-ups and ensure our customers receive their orders smoothly.
We are looking for a
dedicated, responsible and persistent Customer Operations Executive
to join our team at CanineJoy Gears.
This role is primarily focused on ensuring that orders are
confirmed, dispatched, delivered and followed up properly
, while also helping us recover potential lost orders and collect customer feedback.
Key Responsibilities
- Coordinate confirmed orders with the
packing team
and ensure timely dispatch.
- Track shipments and follow up.
- Contact customers with NDRs and understand the reason for failed delivery.
- Coordinate with courier/shipping partners and help customers connect with delivery agents when required.
- Follow up on NDR orders until they are successfully delivered
or properly resolved.
- Send WhatsApp follow-ups when customers don't answer calls.
- Call customers after delivery to check their experience and request
Google and website reviews
.
- Collect customer feedback, photos and videos where appropriate.
- Maintain straightforward records in
Excel/Google Sheets
.
- Share important customer feedback and recurring issues with the team.
- Maintain a weekly record of reviews and customer follow-ups.
What we are looking for:
We are looking for someone who:
- Takes complete ownership of their tasks
and does not need constant supervision.
- Is
dedicated, responsible and persistent
with follow-ups.
- Is organized and pays attention to details.
- Can read and write
basic English
.
- Is fluent/comfortable in
Hindi
.
- Is willing to learn and take responsibility