Your role will involve working across different parts of the business, including:
Delivery & Operations
- Coordinate daily food orders, kitchens and delivery partners.
- Track orders and ensure timely delivery.
- Handle delivery-related issues and coordinate quick resolutions.
- Maintain daily operational records.
- Coordinate with chefs, kitchens, delivery partners and customers.
Sales & Business Development
- Contact potential customers and generate recent leads.
- Explain our meal plans, subscriptions and food solutions.
- Follow up with enquiries and convert leads into customers.
- Approach companies, offices and HR teams for corporate food requirements.
- Maintain lead and follow-up records.
- Support customer acquisition and business growth.
Customer Support
- Respond to customer enquiries through phone and WhatsApp.
- Help customers with menus, subscriptions, pricing and orders.
- Handle complaints and resolve customer issues professionally.
- Coordinate with kitchens and delivery teams when problems occur.
- Follow up with customers for feedback, renewals and repeat orders.
- Ensure customers receive timely and helpful responses.
What We Are Looking For
- Good communication skills in English and Tamil.
- Confident speaking with customers and business contacts.
- Comfortable using WhatsApp, Google Sheets/Excel and mobile applications.
- Positive follow-up and coordination skills.
- Ability to multitask and solve problems quickly.
- Positive attitude and willingness to learn.
- Comfortable working in a fast-paced startup environment.
- Someone who is willing to take ownership rather than wait for instructions.
Who Will Be a Good Fit?
You don't necessarily need years of experience.
We are looking for someone who is:
Energetic
Responsible
Good with people
Quick to learn
Comfortable with technology
Good at communication
Willing to take ownership
Interested in growing with a startup
Experience in sales, customer support, delivery operations, food-tech, logistics