Job Responsibilities
- Daily Operations Management
- Daily pest control service schedules ko coordinate aur monitor karna.
- Technicians ko daily job allocation aur route planning dena.
- Customer visits aur service completion ko track karna.
- Emergency/complaint services ko priority ke basis par coordinate karna.
- Technician Coordination
- Field technicians ki attendance, availability aur daily deployment monitor karna.
- Technicians ke performance aur productivity ko track karna.
- Required chemicals, equipment aur PPE ki availability ensure karna.
- Customer & Service Management
- Customer complaints ko receive karke timely resolution ke liye coordinate karna.
- Service quality aur customer satisfaction monitor karna.
- Repeat complaints ko identify karke corrective action lena.
- Documentation & Reporting
- Daily service reports, job sheets aur technician reports maintain karna.
- Pending services, complaints, cancelled/rescheduled jobs ka record maintain karna.
- Daily/weekly operations reports management ko submit karna.
- Coordination
- Sales, Operations, Accounts aur HR teams ke saath coordination.
- Current contracts/services ke implementation mein support.
- Customer requirements ke according service execution ensure karna.