SRE Delivery Manager - Job Description
Job Summary

The SRE Delivery Manager is responsible for leading Service Reliability Engineering teams to ensure high availability, operational excellence, performance, scalability, and reliability of business-critical platforms and services. This role combines technical leadership, service delivery management, stakeholder engagement, incident management, automation strategy, and continuous service improvement to achieve defined SLAs, SLOs, and customer outcomes.
Service Reliability & Operations Leadership
- Lead and manage global SRE, Operations, and Production Support teams.
- Ensure platform availability, reliability, scalability, and performance.
- Drive proactive monitoring and observability strategies.
- Establish and track SLOs, SLIs, Error Budgets, and Reliability KPIs.
- Improve service resilience through automation and engineering-driven operations.
Incident & Problem Management
- Own Major Incident Management (P1/P2) processes.
- Conduct post-incident reviews and root cause analysis (RCA).




- Drive corrective and preventive actions (CAPA).
- Reduce recurring incidents through problem management initiatives.
- Lead crisis management and executive communications during critical outages.
Service Delivery Governance
- Own operational service delivery commitments and customer satisfaction.
- Ensure SLA compliance and continuous improvement.
- Conduct regular operational and governance reviews.
- Manage service risks, dependencies, and escalations.
- Develop operational dashboards and executive reporting.
Automation & Continuous Improvement
- Drive AIOps, self-healing, and automation initiatives.
- Improve operational efficiency through scripting and workflow automation.
- Reduce operational toil and manual interventions.
- Define and execute operational excellence programs.
- Promote DevOps and SRE best practices across teams.
Cloud & Infrastructure Reliability
- Lead cloud operations across AWS, Azure, and GCP setting

📌 Mainframe SRE (Bengaluru)
🏢 Zensar Technologies
📍 Bengaluru