Work From Office

What We Offer:
Transportation allowance
Canteen Subsidy
Schedule Attendance Bonus
Health Insurance
Tuition Reimbursement
Incentive components campaign wise
Work Life Balance Initiatives
Rewards & Recognition
Internal movement through IJP

What You’ll Be Doing:
Understand customer’s reason to contact and attempt to provide solution following the specified
guidelines.
Empathize and use soft skills when customers are facing trouble with the offered services and focus
on finding the suitable solution.
Gather all required information while working on customer’s reason to contact and update tickets
based on the communication or escalate the same to concerned department.
Obtain all required information and relay the same to other departments as per the protocol.
Be open and responsive to consistent coaching, take an active role in performance planning and goal
setting.
Be flexible in an setting by championing and embracing change.

What We Expect You To Have:
Be Flexible in working hours which is a must.




Excellent oral and written communication skills with superior typing speed;
An unerring attention to detail.
The ability to multi-task answering numerous chats/calls and navigating smoothly between both
mediums.
solution for every customer.
The ability to think on your feet in a fast-paced setting where messages over chat, call and
Experience working as part of a cooperative team - we work together to make sure customers are
able to use our products and services without any trouble and excellent experience is provided
during every interaction.

Qualification Required:
Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with
Excellent Oral & Written Communication skills can apply

Job Title
Customer Service Representative

Department
Operations

Reports to
Ops - Team Leader

Pay Grade
3.33 LPA - 4.25 LPA (CTC)

Location
Vadodara

📌 Customer Service Representative Vadodara
🏢 Etech Global Services
📍 Vadodara