Customer Support Executive - Australian Vehicle Insurance (Inbound Process)
Full-time
Work From Home

Shift
Australian Shift(Timing AEST )
6 days a week
Weekly off may be rotational based on business requirements

Job Summary

We are looking for experienced and confident Customer Support Executives to join our Australian Vehicle Insurance inbound process. This is a customer service-focused role with no sales targets. You will be handling inbound calls from Australian customers and delivering a professional, empathetic, and effective customer experience.

Key Responsibilities
Handle inbound calls from Australian customers regarding vehicle insurance queries.
Provide accurate information and resolve customer concerns promptly.
Maintain high standards of customer service and call quality.
Accurately document customer interactions in the system.
Adhere to company processes, compliance guidelines, and quality standards.

Mandatory Requirements
Minimum 3 years of international BPO voice process experience.
Exceptional English communication skills with a explicit,



neutral accent.
Excellent phone etiquette and active listening skills.
Ability to build rapport with Australian customers and deliver a premium customer experience.
Strong problem-solving skills and attention to detail.
Comfortable working in Australian shifts and a 6-day work week with rotational offs when required.

Work From Home Requirements
Laptop/Desktop with reliable performance.
Reliable high-speed broadband internet connection with backup recommended.
Quiet, distraction-free workspace suitable for handling customer calls.

Preferred Skills
Experience handling Australian customers is highly preferred.
Experience in insurance, financial services, or customer support is an advantage.
Ability to multitask while maintaining accuracy and professionalism.

What We Offer
100% Inbound Process - No Sales.
Opportunity to work with Australian clients.
Professional and sup

📌 Customer Service Officer Chandigarh
🏢 PAV SOLUTIONS
📍 Chandigarh