Key Responsibilities

Team Management
Supervise and manage the daily activities of the sales and operations team.
Lead, motivate, and mentor team members to achieve individual and team sales targets.
Conduct regular performance reviews, coaching sessions, and team meetings.
Monitor attendance, productivity, discipline, and overall team performance.
Assist in hiring, onboarding, and training current employees.

Sales & Business Development
Drive revenue growth through effective management of B2B and B2C travel sales.
Ensure monthly, quarterly, and annual sales targets are achieved.
Develop strategies to increase customer acquisition and retention.
Monitor sales pipelines and conversion rates.
Identify current business opportunities and partnerships.

B2B Operations
Manage relationships with travel agents, corporate clients, channel partners, and distributors.
Negotiate commercial terms with vendors and business partners.
Ensure timely handling of quotations, bookings, and partner support.
Strengthen long-term business relationships to maximize revenue.





B2C Operations
Ensure exceptional customer experience throughout the travel booking journey.
Handle customer escalations, complaints, and service recovery.
Guide customers regarding domestic and international travel packages, visa assistance, flights, hotels, cruises, and holiday planning.
Maintain high customer satisfaction and repeat business.

Operational Management
Monitor booking accuracy, documentation, and compliance with company policies.
Coordinate with internal departments to ensure seamless service delivery.
Maintain operational efficiency and service quality standards.
Ensure adherence to company SOPs and quality guidelines.

Reporting & MIS
Prepare daily, weekly, and monthly sales and performance reports.
Analyze team performance, revenue, customer feedback, and operational metrics.
Share actionable insights with senior management for business improvement.

Requir

📌 Manager Sales & Operations Janakpuri
🏢 Vaayutrip
📍 Janakpuri