Key Responsibilities
Lead and supervise the customer support team.
Allocate and monitor daily support tickets.
Resolve complex customer queries and provide technical guidance.
Track team performance and customer satisfaction.
Maintain CRM and support records.
Coordinate with Sales, Accounts, and Technical teams.
Conduct team training and performance reviews.
Ensure compliance with service standards and company policies.
Requirements:
Bachelor's degree in Commerce (B.Com), Business Administration (BBA), or a related field.
Minimum 2 of experience in Tally with team handling experience.
Solid knowledge of Tally Prime, GST, Accounting, TDS, and statutory compliance.
Proficiency in MS Excel, Word, and Outlook.
Excellent communication skills in English, Hindi, and Bengali.
Strong leadership, planning, and customer service skills.
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages:
Health insurance
Provident Fund
Work Location: In person
📌 Customer Support Team Leader Kolkata (India)
🏢 Work Benches Technologies
📍 India
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