Job Title: Team Lead - Quality Assurance (International Voice Process)

Location: Hyderabad, Telangana

Company: Harmony United Medsolutions Pvt. Ltd

About us:
Position Overview:
A Quality Assurance Manager is responsible for overseeing the quality assurance processes within an organization, ensuring that products and services meet established standards and customer expectations. This role involves leading a team of quality assurance analysts, developing and implementing QA strategies, and collaborating with other departments to maintain high-quality standards across the organization.

Responsibilities:
Manage and mentor a team of QA analysts, providing guidance and support to ensure their growth and effectiveness.
Define and track quality metrics, such as defect rates, test coverage, and customer satisfaction, to gauge the effectiveness of QA efforts.
Generate detailed reports on QA findings, highlighting trends, patterns, and areas requiring attention.
Develop, implement, and maintain QA processes, policies,



and procedures to ensure that services meet quality standards.
Assess the quality of customer service provided by the support team, identifying strengths and areas for improvement.
Stay up-to-date with industry best practices and emerging trends in customer support and quality assurance.
Participate in cross-functional meetings and projects to drive initiatives that improve customer support quality and efficiency.

Qualification:
At least 5 years of international voice experience including at least 2 years of experience in international voice calling quality assurance.
At least 2 years of experience as a manager or team lead.
Extensive experience in quality assurance, with a proven track record of leading and managing QA teams.
Solid organizational skills, with the ability to manage multiple tasks and priorities effectively.
Solid analytical and problem-solving abilities, with a keen eye for detail.
Proficiency in Microsoft Office

📌 Team Lead Hyderabad
🏢 Harmony United Psychiatric Care
📍 Hyderabad